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Product-Related
Product FAQ Guide
01. What is the lead time for custom products?
Actual lead times may vary depending on product specifications, stock availability, and order quantity. We recommend submitting your request so our team can provide an accurate timeframe.
02. Is it possible to produce a sample before proceeding with custom products?
Yes, that is feasible; however, an NRE fee will be incurred.
03. Is there a minimum order quantity (MOQ) for custom products?
Based on your submitted requirements, we will assign a dedicated specialist to review the details—including specifications, order quantity, lead time, and use case—before providing a comprehensive proposal.
04. How is the product warranty period calculated?
We provide a one-year warranty; however, damage caused by human error or misuse is excluded from warranty coverage.
05. What precautions should I take when using this?
Do Not Stare into the Beam: Never look directly into the laser beam or its specular reflections, as this can cause permanent damage to the retina or cornea.